Delivery Information

DELIVERY WITHIN AUSTRALIA

https://auspost.com.au/sending/send-within-australia

EH use Express Post with a flat rate cost of $9.95 for all orders.

Please note Express Delivery may not apply to your region. To find out if your delivery address falls under the Express Post network, check for your postcode here , your order will be sent from the postcode 2290.

Place your order before 2pm Monday to Friday to receive your items in 2-3 business days for major metro areas and capital cities. Orders placed after 2pm will be sent the following business day.

SAME DAY DELIVERY (WEEKDAYS ONLY)

Simply select the option at checkout, and enter your postcode to check eligibility.  Same Day Delivery service is available Monday through to Friday between 8am and 2:00pm.

All deliveries are through Australia Post’s Startrack service and will require a signature on delivery. Please ensure someone will be available to sign for your parcel up to 6 hours after your order is placed. Due to circumstances beyond our control, delivery times may vary, especially during peak periods.

DELIVERY WORLDWIDE

https://auspost.com.au/sending/send-overseas

Calcs

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

International Delivery Services

@Economy

• By air: 10+ business days¹
• By sea: 30+ business days¹

 @Standard

6+ business days

 @Express

2 to 4 business days

@International Courier

You can send to the following countries with International Courier:

• Canada
• China
• France
• Germany
• Great Britain
• Hong Kong
• India
• Indonesia
• Ireland
• Italy
• Japan
• Malaysia
• Netherlands
• New Zealand
• Phillippines
• Singapore
• South Korea
• Sri Lanka
• Switzerland
• Taiwan
• Thailand
• Turkey
• United Arab Emirates
• United States of America
• Vietnam
• South Africa

 

(Please note: prices, shipping and handling charges do not include relevant custom duties or taxes that may be incurred when delivering into your country. These charges are to be paid by the customer. Please check with your local customs office for further details).

DELIVERY FAQ’S

WILL I BE CHARGED CUSTOMS DUTIES OR TAXES?
Prices, shipping, and handling charges do not include relevant custom duties or taxes that may be incurred when delivering into your country. These charges are to be paid by the customer. As these differ by country and are subject to change please check with your local customs office for further details.

 

CAN I TRACK MY ORDER?
Yes, of course! An email with your tracking information will be sent to you between 4-6pmAEST on the day your order is dispatched. Once you have your tracking number you can track your parcel @here. BEH members can also find their tracking details by logging into their BEH @here.

 

WHAT IF I AM NOT AVAILABLE TO SIGN FOR THE PARCEL?

No problems, someone else at home or your workplace can sign for the parcel on your behalf. If no one is available to sign for the delivery, a card from @Company will be left to advise of a failed delivery attempt. To save any confusion or delay in receiving your package, we recommend sending your purchase to your workplace. For orders that require redelivery due to incorrect information, or if the delivery has not been claimed, a delivery fee will be charged.

Please double check your delivery address before submitting your order, ensuring you supply the most accessible address to help get your package to you on time. BEH does not accept responsibility for lost parcels.

WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY PARCEL?

If you haven’t received your parcel and it has been more than 7 business days since your order was dispatched, get in touch with our Customer Service team @here. We will immediately lodge an investigation with @Company and keep you updated on the status.